Dénomination/Raison sociale : LIBRETIS / PAUL FERLONI.
Siège social : 3, rue Bridaine, 75017 Paris
Numéro d’identification SIRET : 803 524 305 00023
Hébergement : wix.com
Mail : firstname.lastname@example.org
Téléphone : 01 83 56 18 79
Site conforme à la délibération CNIL n°2006-138 du 9 mai 2006.
What is the customer information collected by Libretis.com ?
You may access our online boutique without providing your personal details. It is always up to you if you want to disclose this information. In order to register, buy or subscribe to our newsletter, certain personal details are required. These details include your name, your address, your email and other data required by Libretis.com.
The customer information we collect helps us constantly personalize and improve your purchasing experience with Libretis.com.
You will find below the type of information we collect:
Collected data: we collect and register personal information that you have provided to us via our website. The information will be used for the exclusive purpose of providing you with information and services that you request from us, customizing your future purchases, improving this website and communicating with you.
Does Libretis share the information it receives?
Libretis and third party protection: We only reveal our customer’s personal information when we are officially legally required to do so or if deemed necessary so as to execute and apply our General conditions of sale or any other agreement made with the client, or to protect the rights, property and security of Libretis.com. This, of course, does not include the sale, rent, sharing or divulgation of information that could be personally identifiable about customers for commercial purposes if in breach of the commitment contained in the present Declaration.
Are my personal details protected?
It is important that you protect against unauthorized persons accessing your password or your computer. If you share a computer, you should therefore logout after each use.
What choices do I have?
You can always choose not to communicate any information, even if certain information is necessary for example when shopping online or when using the Libretis.com services such as looking in your shopping basket.
In accordance with law No. 78-17 of the 6th of January 1978, in relation to data, files and liberties, you have the right to access, modify and correct any information about yourself.
You have the right to access, update and modify your personal data, as well as to protest against how they are being used. To do this, all you need to do is send an email to Libretis.com.
You can at any point ask us to stop sending you commercial emails on Libretis.com. In addition, every email containing information that we send you will indicate how not to receive unwanted emails.
Conditions of Use, Notices and Revisions
Our business is constantly evolving and our terms and conditions change alongside it. We may have to send you periodic reminders with regards to our policies, unless otherwise stated by you, but we invite you to visit our website regularly to stay informed regarding the latest changes. Unless otherwise stated, this Declaration, as well as the legal regulations, apply to the use of all the information we have collected or will collect. We keep to our promises; we will never substantially change our policies or practices in a way that would reduce the protection of customer information previously collected, without the consent of the customers concerned.
General conditions of sale
ARTICLE 1- Field of application
1a The purpose of these General Conditions of Sale is to regulate the contractual relations between us, Libretis.com and you, the client, hereby defined as the user of Libretis.com site and accepting these General Conditions of Sale.
1b These General Conditions of Sale clarify precisely the conditions of orders, payments, deliveries and possible book returns by the client.
1c The client can simply consult these general conditions freely and at any time by clicking on the link ‘conditions of sale’. As such, all book orders made by a client will involve the client’s definitive and irrefutable agreement to all the general conditions of sale herein defined.
ARTICLE 2 – Ordering an item
2a If the client wishes to make an order, they have to fill out an order form according to the instructions that are supplied online. Here they will put all the necessary information regarding their identification, most importantly their surname, name, postal address, telephone number and email.
2b The client; having chosen their books, will validate their order summarized on the screen, ‘clicking’ to confirm their agreement and acceptance of these General Conditions of Sale. After confirming this, the order is recorded and cannot be changed.
2c Any order placed with the Libretis.com bookshop, via its website Libretis.com, will be promptly confirmed via an order confirmation sent in one of the following forms : email, telephone or post.
2d Order cancellations will not be accepted without the prior agreement of Libertis.com.
2 e Photos, prices and descriptions of any books available are only meant as guidelines and are not binding. They can change at any time and technical or typographical error cannot be used as grounds for a complaint and Libretis.com cannot be held accountable.
2f Libretis.com advises clients who order directly on the website to record and print an appropriate copy of the order until a confirmation email is sent to the client.
ARTICLE 3 – Payment Methods
3a All purchases made on Libretis.com are made payable upon the placement of an order. This means that no product will be shipped to a client if they have not paid 100% of the sale price in advance including VAT and any possible delivery fees associated.
3b So that disagreement about the amount paid by the client does not occur, Libertis.com always sends the client a confirmation of the registration of the order.
3c Libretis.com reserves the right to suspend any order and delivery in case of refusal of authorization of payment by credit card and/or any other payment by a certified financial institution or in the event of non-payment and/or fraud and to pursue the authors of same.
3d Libretis.com reserves the right to refuse delivery to or honour an order from a client who has not totally or only partially paid a previous order or with whom a dispute of payment is ongoing.
3e Any late payment due to the rejection of the initial payment by credit card or some other factor will give rise to an increase of the amount due with the application of late penalties. These will be equal to the banks’ base rate plus 4 points, and are applicable from the day of delivery of the books along with the application of a penalty clause.
3f Libretis.com reserves the right to pursue all attempts at using fraudulent means of payment and /or to settle these disputes of fraudulent payment or of attempted fraudulent payment amicably through the client’s payment of the amount due, as well as possible processing fees .
3g There are several means of payment available offering maximum security guarantees. You can pay:
-By bank card: (Visa, Eurocard/Mastercard) with the exception of American Express cards. For bank cards, you must indicate the number of your card, as well as the expiry date, directly into the area intended for this purpose.
-By cheque: in euros only, to Libretis and able to be cleared by a French bank. Address on the back of your cheque the amount transferred and your order confirmation number and forward to the following address:
21 Rue Raymond Losserand
The cashing of the cheque will be completed upon order.
Article 4 – Information about the books:
4a Libretis.com displays its books for sale with all required characteristics abiding by article L 111-1 of The Consumption Code, which enables potential purchasers to be aware of the essential characteristics of the books they want to buy before they order them.
4b The documents which are associated with the products on Libretis.com (description, technical specification sheets, photographs and so on…) are meant only to provide a general idea. As such Libretis.com cannot guarantee precise correspondence between adverts and the actual products, which cannot be used to question the validity of an order during a sale.
4c The books and the prices on the Libretis.com website are valid only within the limits of the available stocks and cannot lead to any indemnity in the event of shortage or cancellation.
ARTICLE 5 – Prices:
5a Book sale prices are in Euros all taxes included (€TTC).
5b Book prices can evolve any time. The retail price retained for the purchase of a product is the same as the one online when the order was recorded on Libretis.com (except for typographical error).
5c Incidental delivery and insurance costs are borne by the customer and are charged as a supplement to the book retailing price.
5d Customers will always be informed regarding delivery charges before the completion of their order, and will be asked for the complete purchase payment which includes the book prices and the delivery charges. In this way, confirmation of purchase by the customer implies that they agree to pay such delivery charges.
Delivery charges cannot be used as a pretext to cancel an order once it has been definitively recorded.
ARTICLE 6 – The terms of delivery:
6a Books purchased on the website Libretis.com can be delivered to anywhere in France (for other destinations please contact us).
6b Delivery is made to the address specified by the customer at the time of purchase. It will be carried by La Poste (the postal service of France) or by a carrier. It may only take place once the order is validated by the customer and payment is made in full. The banking services involved must first provide official consent of payment. In the event of their refusal, the order will be automatically cancelled.
6c In the event the customer is absent at the time of delivery, a notice will be left in their mailbox inviting them to retrieve their package at the post office.
6d The delivery will be deemed completed on the date of the first presentation of the goods to the delivery address specified by the customer when the order was made.
6e The customer must check the conformity of the goods delivered at the time of delivery before signing the delivery notice.
6f Any anomaly concerning the delivery (damage, missing product in relation to the delivery order, damaged package, broken product …) needs be noted on the delivery form as a ” written objection”, accompanied by the signature of the customer. The customer must also confirm this anomaly by contacting the carrier within two (2) business days following the date of delivery by registered mail with the return receipt stating such claims.
6g The customer must send a copy of this letter by fax or by mail to Libretis.com
ARTICLE 7 – Delivery Schedule
7a If the item requested is available in stock, the delivery time is 5 working days.
7b The delivery time will only start from the payment date of the merchandise.
7c In the event that unforeseen circumstances or exceptional events (natural catastrophes, epidemics, strikes, etc.) delay or prohibit the delivery of merchandise, Libretis.com is cleared of all responsibility.
7d In any case, delivery on time can only occur if the client is up to date with their obligations to Libretis.com
ARTICLE 8 – Complaints
8a A full complaint of delivery error and/or non-compliance of the nature of the books or their quality compared to the indications figuring in the delivery order, must be filed to Libretis.com on the day of delivery, or at the latest on the first working day after delivery. All complaints beyond this period will be rejected.
8b The formulation of the complaint to Libretis.com is to be completed by a registered letter.
8c Libretis.com cannot be held responsible for complaints that are not in accordance with the rules above and complaints exceeding the time limits will not be taken into account.
ARTICLE 9 – Satisfaction or money back guarantee
9a From the delivery date of your order, you have 7 days to exercise your right to return it. However, only books in perfect condition and still in their original packaging will be refunded (the delivery and return costs remain the responsibility of the client).
9b In order for your request to be dealt with, you must first contact Libretis.com in order to declare your intention to return your item(s) and obtain an order number as well as the procedure to follow.
9c Order returns must be sent in a parcel insured to the value of the order. In the event of an uninsured dispatch Libretis.com will not be held responsible for loss or theft during delivery.
ARTICLE 10 – The reservation of ownership and responsibility
10a Libretis.com retains ownership or merchandise until full payment has been received. The transfer of ownership is carried out as soon as full payment is made. However, the customer is responsible for any risk involving loss, theft, or destruction during delivery and property transfer.
10b If for any reason the customer fails to fulfil their payment obligations, Libretis.com retains the right to demand the immediate return of the goods delivered at the customer’s risk and expense (Any potential restoration/repair of the articles will be the responsibility of the customer).
ARTICLE 11 –Invoice
11a A detailed invoice will be sent with your parcel.
ARTICLE 12 – The rights of access and rectification
12a Libretis.com is committed to protecting the privacy of the customer placing an order on the website and processes information with the strictest confidentiality. When a purchase is made by the customer only the essential information is requested (last and first name, address, email, etc.) for quality treatment and close tracking of the parcel.
12b In accordance with the provisions of the CNIL (the French commission for personal data protection), customers have the right to access, change, rectify and delete their data (Article 34 of the January 6, 1978 law on Computing and Freedom).
ARTICLE 13 – Applicable law
13a The above General Conditions of Sale are governed by French Law. Any dispute concerning these General Conditions of Sale will be submitted to the jurisdiction of Paris Courts.